Why service design matters

Design in its truest form: why service design matters

In an ever-changing world, the one constant is that consumers demand the best. How can companies deliver on this expectation? Not just by providing the best products, but also by listening to their customers and personalizing solutions. We caught up with Olli Hänninen, Head of Service Business Development, to understand why this concept is so business critical. More on KONE's website.